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Marm Assistance

Quality in International Medical Travel Coordination

Description

Foundation: 1986
Medical Travel Coordination:
Certified since:
August 2017
Medical Services Supervisor
Quality & Control & Contracts Director
Languages:
Turkish, English, German, Persian, Arabic, Azerbaijani, Russian, French

Born & Bred in Turkey

Marm Assistance was the first assistance company established in Turkey in 1986 and has been the sector leader in many areas including:

  • 1st medical assistance company
  • 1st air ambulance company (later sold off)
  • 1st Occupational Health & Safety Company
  • 1st company to have acquired the Health in Tourism Certificate
  • 1st e-call/ b-call service provider

Proven track record of 34 years of in-depth local and international experience and with its independent and privately-owned status, Marm Assistance has the independence to take investment decisions to provide tailor made solutions to its customers.

Compliance

  • “ISO 9001:2015 Quality Management System Certificate” since 2003
  • “ISO 27001:2013 Information Security Management System Certificate” since 2014. Both of which involve and regularly audit an effective business continuity plan as well as a never-ending process of improvement capability.
  • TEMOS certification of the Quality in “International Medical Travel Coordination”.
  • Diplomatic Council certification of “Preferred Medical Travel Coordinator”.

Value Creation

Stretcher Arrangements & Medical Escort Services with its in house medical team of 5 doctors & 3 nurses fit to practice and on call duty to join the team for air medical operations.

In house travel agency (Marm Travel) has TURSAB Group “A” Travel Agency Certificate and is able to leverage on the core strength of Marm Assistance to provide its clients value added services 24/7/365 basis and offering the most convenient route with the best connections and prices.

Case Management: Marm differentiates itself with robust case management through; cumulative years of experience in wide variety of cases requiring different capabilities – from simple language support to more complex operational management with wide Network coverage in Turkey and MENA and 24/7/365 medical advisors and officers on duty.

EBM (Evidence Based Medicine Tool) to complete the high-level of strategic partnership with scientifically proven way of working. Internationally approved guidelines and approaches (Leitlinien) are followed up and constitutes the benchmark for every decision process.

Pictures

Foundation: 1986
Medical Services Supervisor
Quality & Control & Contracts Director